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Q: How long does it take to receive an order?
A: Usually we ship within 1-4days on working days (Mon-Fri). All orders should be delivered within 7-15 business days, depending on location. For some products with complex production process, we will have to delay the delivery for a period of time (such as order surge or other periods). If you want to know the specific delivery time, please contact us before purchasing, our email: znhourglass@yeah.net.
Q: Can I change my order once it’s placed?
Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
Q: Do you ship internationally?
A: Yes, we only ship the USA
Q: What payment methods are accepted?
A: Currently we can only accept credit PAYPAL.
Q: Is my personal information safe?
A: We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.
Q: What is your return policy?
A: Please refer to our return policy page:https://hourglass-digital.com/return-policy/
