Return&Refund Policy

PLEASE NOTE:
When placing an order, please check whether your delivery address is complete and correct (country, city, street, company or house number) to avoid delivery failure due to insufficient address.
The company will not be held responsible if the package is returned due to an incorrect or incomplete delivery address. Because it is delivered overseas, once the delivery fails, the package will be processed by the post office, and the company cannot get the package back,Also we can’t refund to you.
If you need to change the address, please contact the customer service email( znhourglass@yeah.net) within 24 hours.
Please forgive that the address cannot be changed after 24 hours.

1. Returns for Defective Products

We accept returns only for defective products. If you receive a product that is defective, please follow the steps below to initiate a return:

1. Contact Us:
   • Email our customer service team at znhourglass@yeah.net within [3 days] of receiving your order.
   • Provide your order number, a description of the issue, and, if possible, attach photos or videos of the defective product.
2. Return Authorization:
   • Once your request is reviewed and approved, we will provide you with a Return Authorization (RA) number and detailed instructions for returning the defective item.
3. Return Shipping:
   • Please use a trackable shipping method to ensure the product is returned safely.
4. Refunds or Replacements:
   • Upon receiving and inspecting the returned product, we will process a refund or send a replacement, depending on availability.
   • Refunds will be issued to the original payment method within [5 business days].

2. Exchanges

We do not accept exchanges for any products. If you wish to return a defective item, please refer to the steps outlined above.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Products that are not defective.
• Products that have been used, altered, or damaged after delivery.
• Any item returned without a Return Authorization (RA) number.

4. Additional Information

• This return policy is subject to applicable laws and regulations.
• We reserve the right to refuse returns that do not meet our return policy criteria.
• For any questions or concerns about your order, please contact our customer service team at znhourglass@yeah.net.

Thank you for your understanding and cooperation!